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FAQs

Home / Frequently Asked Questions

  • Can I return my products if I do like them?
    Unfortunately, ALL SALES ARE FINAL. If your product arrives damaged and cannot be used for its intended purpose, please contact us within 24 hours of receiving it, and we will gladly replace or refund it at our expense. **Please be advised that the remedy to all requests for refund is at our discretion, we will review each sale separately using our best judgment and optimal customer service in mind**
  • Is the body line ok to use on dry skin?
    Mine By Marisha was made with dry skin in mind, our scrubs, polishes, and butter will moisturize your skin all day. Due to the skin on your face being more sensitive than the skin on your body, we do not recommend using our butters or scrubs on your face.
  • How can I schedule my pick-up order?
    Pick-up orders are event-only! 🎉 We’ll email you when your order is ready. Respond within 7 days to schedule your pick-up, or your order will be canceled and refunded (minus a $4.99 processing fee). No exceptions since we don’t have a storefront yet!
  • Are your body products hypoallergenic?
    Our body products are made with top-notch plant-based ingredients! 🌿 However, essential oil blends might cause reactions for sensitive skin. Always check the ingredient list in the product description to make sure it’s safe for you! 💚
  • How can I get the best results from your body butter?
    For the best results, apply our body butter to clean, damp skin to lock in moisture! 💦✨
  • Why is my container leaking?
    Your butter should be stored at room temperature. If the butter warms up, the product will need space to spread. This causes your container to leak. The butter will reform once it gets back to a cooler temperature, but may look a little different. Don't worry, you can still use it the same as you normally would.
  • Can you guarantee herbal benefits?
    We can’t guarantee herbal benefits. 🌿 Our herbs have a wide range of benefits, but please do your own research and consult a trusted physician for personalized advice. We’re not medical providers and can’t promise specific results.
  • Can I combine my butter with a fragrance?
    Body butters are a perfect addition to your fragrance routine. Did you know that applying a body butter before spraying on your fragrance will extend the lasting power of your scents? Also mixing our butters with your fragrance can create an amazing scent combination.
  • When will my customized item arrive?
    Your customized item will take 2-4 weeks for completion and delivery. 🕒✨
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